Shipping policy

We aim to get your order to you as quickly and safely as possible. Here’s how shipping works.

Order processing
Orders are processed before dispatch and may require additional time during weekends, public holidays, or unusually busy periods. You’ll receive confirmation once your order has been shipped.

UK delivery
We ship throughout the United Kingdom. Available shipping options, estimated delivery times, and prices are shown at checkout based on your order and delivery address.

Delivery estimates begin once your order has been dispatched and are not guaranteed unless specifically stated.

International delivery
We ship to selected international destinations, including Europe and the USA. Available shipping methods and estimated delivery times will be shown at checkout.

International delivery may take longer due to customs processing or local carrier delays.

Tracking
Where tracking is available, you’ll receive tracking details once your order has been dispatched. Tracking information may take a short time to update after shipment.

Customs, duties & taxes
International orders may be subject to import duties, taxes, or customs charges. 

Where your shipping method includes prepaid duties, these charges are collected or handled upfront and you should not be required to pay them again on delivery.

If duties or taxes are not prepaid, the recipient may be responsible for any charges requested by local customs or the delivery carrier.

Incorrect delivery addresses
Please check your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at antoniomstudio@outlook.com.

Once an order has been dispatched, we may not be able to change the delivery address. Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.

Lost or delayed orders
Occasional carrier delays can occur. If your order has not arrived within the expected delivery period, contact us at antoniomstudio@outlook.com and we’ll help investigate it.

If an order is confirmed as lost in transit, we’ll arrange an appropriate replacement or refund.

Damaged deliveries
If your order arrives damaged, contact us as soon as possible with your order number and photos of the item and packaging so we can resolve the issue quickly.

Digital products
Digital products such as journals and planners are delivered electronically and do not require physical shipping.

Questions
For any questions about shipping or your order, contact us at antoniomstudio@outlook.com.