Refund policy

We want you to be happy with your order. If something's not right, here's how returns work.

Returns window
You have 30 days from delivery to request a return. UK customers also have a statutory right to cancel most online orders within 14 days of receiving them. For returns outside this statutory cancellation period, items should be unused, in original condition, and where reasonably possible in original packaging, with proof of purchase.

How to start a return
Email antoniomstudio@outlook.com with your order number and let us know you'd like to return your order. Once approved, we'll send return instructions and an address. Please contact us before sending anything back so we can process your return correctly.

Return shipping
Return postage is the customer's responsibility for change-of-mind returns unless required otherwise by law. If the item arrived faulty, damaged, incorrect, or not as described, we'll cover reasonable return postage costs.

Refunds
Once we receive and process your return, we'll refund your original payment method. For eligible UK cancellations, standard delivery costs will also be refunded. Refunds will be processed within the timescales required by applicable consumer law.

Damaged, faulty, or incorrect items
Please inspect your order on arrival. If anything is damaged, defective, incorrect, or not as described, contact us as soon as possible so we can resolve it. Contacting us within 48 hours with photos helps us deal with delivery issues quickly, but this does not affect your statutory rights.

Digital products (journals & planners)
Digital PDF products cannot normally be returned once the download has begun. Where immediate access is provided, you must expressly consent to the download starting during the 14-day cancellation period and acknowledge that your cancellation right will be lost once the download begins. If a file is faulty, corrupted, or not as described, contact us and we'll resolve it.

International orders (including USA)
For orders shipped outside the UK, any customs duties, taxes, or import charges are the customer's responsibility unless your chosen shipping tier states that duties are prepaid. Return postage costs and timelines may vary for international returns.

Your statutory rights
This policy is in addition to, and does not affect, your legal rights under applicable consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.